For Consumers

This page explains more than most our purpose, how nosotros can help together with outlines the process of making a complaint, as good as the types of complaints nosotros can assistance amongst.

If y’all’re a fiscal business organisation responding to a complaint, you lot’ll observe our handling complaints section useful.

Other useful resources

Financial Ombudsman Service for small businesses

Are you a small business organization?

If you lot’re a minor business organisation (SME) too desire to brand a complaint to us, get to our dedicated small business organisation website for more than information almost how we can aid.

Claims Management Ombudsman - a Financial Ombudsman Service

Need assist with a claims management dispute?

We tin can likewise help with complaints virtually claims direction companies (CMCs). If you take a complaint, or you’re a CMC dealing amongst a complaint, become to the Claims Management Ombudsman website formore information.