Australian Fiscal Complaints Dominance

The Australian Financial Complaint Authority is a complimentary together with independent ombudsman service that resolves complaints by consumers together with pocket-size businesses almost financial firms.

Financial difficulty

An ombudsman is an independent person who investigates and resolves complaints between parties.

An ombudsman is fair as well as impartial when considering complaints.

Learn more than nigh AFCA’sOmbudsman

Who tin can complain to an AFCA ombudsman?

As an ombudsman service, we accept complaints from consumers as well as modest businesses (defined equally businesses alongside fewer than 100 employees) well-nigh a financial service or production.

We have complaints online,via email, over the phone and inward writing.

What AFCA does:

  • We have in addition to consider complaints most financial products or services.
  • We act fairly together with impartially, considering all aspects of a complaint without taking sides.
  • We brand decisions based on the facts together with circumstances of each charge.
  • We go productively too cooperatively with the complainant too the financial house to accomplish a fair resolution.
  • Weresolve complaints in an efficient in addition to timely style with minimum formality as well as technicality.

What AFCA cannot do:

  • We can’t provide financial or legal advice. If y’all ask assistance, we may be able advert y’all to a community legal center or financial counselling service.
  • We can’t deal alongside a complaint that has already been dealt with past a courtroom, tribunal, arbitrator or a predecessor external disputes resolution (EDR) system including the Financial Ombudsman Service (FOS), Credit together with Investments Ombudsman (CIO) and Superannuation Complaints Tribunal (SCT).
  • We tin’t accept complaints most certain insurance products, includingprivate health insurance as well as some commercial general insurance products. For complaints almost individual wellness insurance, you should contact the Commonwealth Ombudsman.

Remedies AFCA tin render:

We can decide that a financial business firm should:

  • pay a total of coin
  • forgive or vary a debt
  • bring out safety over a debt
  • repay, waive or vary a fee or otheramount paid, or owing, to a financial business firm or its representative or agent, including varying the applicable involvement charge per unit on a loan
  • reinstate, rectify or properly perform a contract
  • inwards cases of financial hardship, vary the terms of a credit contract
  • run across a claim under an insurance policy.

For superannuation complaints, nosotros have got specific powers that furnish for placing a mortal in a position that way whatsoever unfairness andunreasonableness (inwards the performance of a superannuation provider’s decision or carry) no longer exists